Quality Assurance Auditor

It’s a great time to join Screwfix. Thanks to the hard work of our team and record-breaking sales, we’re proud to be one of the fastest-growing retailers in the UK. And we want to pass that growth onto you.

Whether you’re in procurement, digital, marketing or finance, there’s a role here for you. 

Your primary role is to ensure that all products sold by Screwfix are safe, fit for their intended purpose, comply with all applicable regulations and policies, in all Screwfix markets. This is achieved through a process of product assessments and recurring supplier auditing, requiring a high level of competence in your product areas.  

The role will see you supporting in the investigation of products with high returns or poor reviews, with the aim to continually improve the quality of the products we sell. You will be the technical expert, in your categories, offering support and assistance where required. 

We believe that a hybrid, flexible working approach offers you – and your colleagues – the best of both worlds. Face-to-face collaboration is an integral part of our warm, friendly culture, so you’ll work from our head office three days a week, working flexibly around our core working hours of 10am-3pm. Beyond that, how, when and where you work is up to you. With a subsidised canteen, free parking and a comfortable, relaxed environment, we’ve worked hard to build an office you’ll want to work in. We also know that, when it comes to school pick-ups and home deliveries, it’s nice to have the flexibility to do both.

• Be accountable for the quality, safety, and compliance of all products entering the business within specific allocated categories. 
• Ensure the products we sell comply with UK and European Safety Standards and are of a quality fit for intended purpose, as laid out in the Screwfix Quality Manual and Kingfisher Group policies. 
• Be responsible for conducing initial and recurring audits of suppliers against the Screwfix Supplier Audit document, to ensure required levels of performance are achieved. 
• Work with Kingfisher Group and internal Commercial teams to ensure that new shared products are suitable for Screwfix’s Trade market, assisting them in new product development and regulation compliance. 
• Implementing amendments to Regulations and Product Standards, to ensure that all products Screwfix sell remain in compliance. 
• Assist in the assessment of products for Screwfix International.  
• Supporting the Continuous Improvement Team in driving reductions to returns levels through continual improvement to product packaging and quality, through supplier interaction and root cause investigations. 
• Supporting the investigation and resolution of escalated customer complaints. 
• Supporting with the copy checking catalogue and product artwork, to ensure accurate advertising as well as regulatory and legal compliance. 

• Would suit technically minded person, ideally educated to degree level or with relevant practical experience.  
• Have a logical and analytical thought process. Can identify problems that other people may miss.  
• Prior commercial and quality experience beneficial. 
• Ability to prioritise and maintain workload to specific deadlines. 
• Must be a team player, energetic and able to demonstrate good interpersonal skills with drive and self-motivation.  
• Ability to communicate clearly and accurately. 
• Flexible and adaptable with an eye for detail. 
• Excel, Word, and PowerPoint knowledge are essential. 

What’s in it for me?

You do your best when you feel your best, so we’ve chosen benefits that truly matter and support your wellbeing.

Subsidised canteen: We offer a great selection of hot and cold food at our subsidised canteen, as well as a warm, inviting place for you to eat. So whether you prefer a packed lunch or an easy life, we cater to all.

Free parking:  No one wants to spend their mornings circling around the car park. So whether you have a work vehicle or not, there’ll always be a free spot for you and your car.

Parental leave policy: We offer Enhanced Family Leave for our UK and ROI based colleagues. Our policies and resources are inclusive for all parents and include enhanced pay terms and generous leave policies. We’ve put everything we think you should know on our dedicated intranet page, ready for when you need it. Find out more on our website.

Other benefits:

• Award-Winning Pension Scheme
• 20% Discounts at Screwfix & B&Q, plus discounts at other High-Street Retailers
• Company Bonus up to 20%
• Award-Winning Apprenticeship Schemes
• MyGym discounts
• Cycle-to-Work Scheme
• Enhanced Family leave
• Retail Trust counselling services
• Life cover

Sustainability at Screwfix

We’re committed to building a better future for our community and our planet. That’s why we’re doing everything we can in six key areas: eliminating carbon emissions, reducing and recycling waste, sourcing responsibly, keeping products in use for longer, selling more sustainable products and providing sustainable packaging. We’re on a mission to put sustainability at the forefront of everything we do. Join us.

We’ve worked hard to create a culture of inclusivity and genuine community. We’re a company built on teamwork, and the best teams are ones in which everyone can share their view. Whatever your background, however you identify, you’ll be listened to, encouraged, and given the tools and training you need to get ahead. You’ll always know where you are with us. We’re open. We’re fair. And we believe in opportunities for everyone.

We believe in equity for all. Please let us know at careers@screwfix.com if you need any additional support or adjustments when it comes to your application.