What's in it for you?

• 28 days' holiday (including bank holidays, 5 of which can be taken flexibly) increasing with service up to a maximum of 33 days
• Hybrid working with up to 2 days working from home
• Flexible start and end times around core working hours
• Buy More Holiday - eligible colleagues can boost their holiday allowance by up to one extra week
• Up to 14% employer pension contributions
• Life cover up to 4x your salary
• Health cash plan and discounted gym memberships (up to 25% savings)
• 20% discount at Screwfix and B&Q

• Working in partnership with Account Managers, they will contribute to achieving sales performance targets by driving customer engagement and identifying growth opportunities.
• Confidently communicate and champion the Screwfix proposition — including our product range, service model, and value-added benefits — by ensuring every customer interaction adds value, deepens engagement, and drives long-term loyalty
• Deliver targeted call campaigns to drive sales growth, generate leads, and recover down-spend by gathering actionable insights from Key Account customer
• Being responsible to engage and drive adoption of Screwfix with the end users through activities such as calling newly set up Key Account customers, life cycle calls, onboarding calls to provide information about our Screwfix proposition and make aware of they have any discount/rebate contract in place.
• Using a proactive call calendar, to identify any up-and-coming opportunities for one off quotes and bulk orders and follow these through to completion.
• Take ownership and act as resolution point for customer issues and queries of an escalated nature, using commercial judgement and seeking advice where appropriate to maintain positive professional relationships whilst considering the needs of the business.
• Work with Trade UK our 3rd party credit provider to deliver support to our customers, including debt management, loss prevention and card administration to increase and maintain end user spend.
• Generate and share tailored reports from our CRM system to support key account customer engagement and performance tracking.
• Maintain accurate CRM records by managing the setup of new customers and processing leavers, ensuring key account data is current and commercial terms such as discounts and rebates are correctly applied. ·
• Liaise and work with various stakeholders including Trade UK, B2B operations, Customer Service Centre, and Marketing.
• Manage the shared email inbox, ensuring timely, accurate, and professional responses to customer enquiries. This includes categorising and logging messages, escalating complex issues appropriately, maintaining records, and collaborating with internal teams to deliver consistent, high-quality service

• Sales Orientated – Tenacious, positive, motivated, and target-driven.
• Commercial Communication – Able to articulate the Screwfix proposition clearly and persuasively to a range of B2B customers.
• Commitment to Results – Focused on achieving targets and overcoming obstacles with resilience and determination.  B2B Experience – Proven background in customer sales and service within a B2B environment.
• Relationship Building – Skilled in building rapport over the phone, using natural conversational techniques to grow customer value and end-user adoption.
• Problem Solving – Takes ownership to deliver positive, practical solutions that benefit both the customer and the business.
• Flexible & Adaptable – Manages own workload effectively, works independently, and adjusts to changing business needs. ·
• Accountability – Demonstrates ownership for outcomes, with a focus on continuous improvement and learning.
• Multi-tasking – Comfortable working in a fast-paced environment while managing multiple priorities.
• Communication – A clear and confident communicator, both verbally and in writing.

At Screwfix, Your Wellbeing Comes First:

Financial wellbeing

• Wagestream access to track earnings and save
• Access to the Kingfisher Share Scheme
• Colleague support fund
• Exclusive offers and discounts via our Hapi app
• Cycle-to-work scheme and savings on bikes

Every day benefits

• Career progression and development programmes
• Coaching and mentoring to help you thrive
• Access to wellbeing resourcing including PepTalk
• Support networks available  

Recruitment Process

We review applications on an individual basis, and if we feel you would be a good fit we’ll invite you for a call or Teams video for an informal chat about the role, and to see if we’re a good fit for you. From there you can expect a comprehensive process, with regular contact from the Talent Acquisition team who are always available, for any queries you may have.

We value open and honest conversations and collaboration, giving you a chance to learn about what we are doing in an informal and friendly environment. We want to know about you and why you feel that this is the opportunity that excites you.

Sustainability at Screwfix

We’re committed to building a better future for our community and our planet. That’s why we’re doing everything we can in six key areas: eliminating carbon emissions, reducing and recycling waste, sourcing responsibly, keeping products in use for longer, selling more sustainable products and providing sustainable packaging. We’re on a mission to put sustainability at the forefront of everything we do. Join us.

We’ve worked hard to create a culture of inclusivity and genuine community. We’re a company built on teamwork, and the best teams are ones in which everyone can share their view. Whatever your background, however you identify, you’ll be listened to, encouraged, and given the tools and training you need to get ahead. You’ll always know where you are with us. We’re open. We’re fair. And we believe in opportunities for everyone.

Please let us know at careers@screwfix.com if you need any additional support or adjustments when it comes to your application.

NO AGENCIES PLEASE 

#LI-Hybrid